How can we help?

Restore Pandee Pro

1. Confirm the device is signed in to the Apple Account used to purchase.
2. Open Pandee and go to the purchase screen.
3. Tap Restore Purchases.
4. If access does not return, check your connection and try once more.

If the issue continues, email us with the plan name and approximate purchase date. Do not email an entire purchase receipt unless requested.

Manage or cancel a subscription

Apple manages Pandee subscriptions. Open Settings on your device, tap your name, tap Subscriptions, select Pandee, and choose the available management option.

Apple subscription instructions
Request a purchase refund from Apple

Reminders are not appearing

• Open iOS Settings, select Notifications, then Pandee.
• Turn on Allow Notifications and the alert types you want.
• In Pandee Settings, confirm your daily reminder times and save.
• Focus modes and Scheduled Summary may delay an alert.

Pandee schedules learning reminders locally; it does not use remote push messages.

Widgets are not updating

• Add Pandee from the Home Screen or Lock Screen widget gallery.
• Open Pandee after adding the widget so it can sync local content.
• Check the widget refresh window and display options in Pandee Settings.
• Widget timing is ultimately managed by iOS and may not be immediate.

Pronunciation has no sound

• Raise the device’s media volume and disconnect unintended audio devices.
• Tap the pronunciation button again after the page finishes loading.
• Check whether a Chinese voice is available in your iOS speech settings.
• Restart Pandee if another app has taken control of audio playback.

Privacy and data deletion

Pandee stores learning progress and preferences locally and currently has no user account or cloud-sync system. Uninstalling the app removes its local app data according to iOS behavior, but does not cancel a subscription or remove Apple’s transaction records.

Read the Privacy Policy or email us with the subject “Pandee Privacy” for a privacy request.